Account Director U.S.

What is the role?
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As an Account Director, you will have full ownership of your client portfolio, managing relationships and ensuring exceptional service delivery. You will lead a team of Account Managers and Account Executives, driving client success through strategic direction, while also contributing to the growth of the company by identifying and expanding new business opportunities. Your leadership will ensure clients are satisfied and retain their trust, while you coach and mentor your team to reach their full potential.
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What we want from you
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• People Management: Empathy, coaching, and development of team members.
• Client Management: Strategic input, relationship building, and consulting expertise.
• Business Acumen: New business development, financial management, and market awareness.
• Communication: Active listening, influencing, presenting, and negotiation skills.
• Leadership: Ability to set clear direction and lead by example in a fast-paced environment.
• Experience: Proven experience in a senior account management or account director role, preferably in a communications, PR, or media-related field.
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Responsibilities
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• Lead and manage a portfolio of accounts, delivering strategic direction and day-to-day programme management.
• Build and nurture strong client relationships as their senior point of contact.
• Drive client satisfaction and retention by ensuring KPIs are consistently exceeded.
• Grow client portfolios by identifying new opportunities and expanding revenue streams.
• Develop and manage a team, ensuring their growth and success.
• Lead new business pitches and contribute to the overall business development strategy.
• Stay informed about market trends, client needs, and the competitive landscape to offer valuable insights.
• Advise clients on media mix and campaign strategies to meet their goals.
• Organize and participate in strategic planning meetings, proactively offering recommendations to enhance client success.
• Lead client meetings and maintain ongoing communication to ensure high satisfaction.
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What you’ll get from us
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• A comprehensive benefits package including; health insurance, 401k (including employer match up to 4%), maternity and paternity leave + pay. 
• 20 days annual leave for first year; increasing to 22 days after 1 year, 25 days after 2 years and 30 days after 3 years. Paid sick leave + Federal holidays
• Monthly “self-care” stipend to grab your favorite beverage or cover your Hulu membership.
• A flexible workplace - If you’ve got a strong Wifi connection and a quiet place to work, that works for us! Plus, we love a long weekend – Black Friday is gifted, an extra day at Independence Day as well as a few days between Christmas and New Years. And when summer rolls around, we wrap up every Friday at 2 p.m.
• An in-house training program to help you grow and develop in your role, as well as attendance at industry events to grow your knowledge and contacts. 
• Regular team socials in NYC… noting that we love Escape Rooms! 

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